About

FAQ

• Where is the store based?

  Chicago, IL

• Do you accept orders placed outside of the US?

  I do not accept orders placed outside of the US on Storyenvy. If you are an international customer, please purchase from my Etsy shop instead: https://www.etsy.com/shop/DearestDoremi

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Do you accept returns?

  All sales are final. Dearest Doremi is a small business with very limited stock, so we cannot offer returns/exchanges at this time.

• What if my package gets lost?

  Please reach out directly to your shipping courier for missing packages. Once a package enters transit, it is entirely out of my hands.

  If a package is returned to me due to a missing/incorrect address, I can offered you a refund OR you can purchase a new shipping label to have it sent back to you.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.